Published: Jul 28th 2025
All sales of prepaid time grants are final and not refundable. They expire after one year after the date of purchase or issuance if not used, unless otherwise specified at the time of purchase.
Your time balance is not a bank account, digital wallet, stored value account, or other payment device. It is also not legal tender or currency, not redeemable, refundable, or exchangeable for any sum of money or monetary value.
We also prohibit and do not recognize any purported transfers, sales, gifts, or trades of time grants. Any attempt to do so in violation of our Terms of Use may result in immediate revocation of time grants without refund.
Additionally, please also understand that we cannot offer refunds as there are significant, non-negligible costs incurred in the course of providing our service, which include generative AI costs.
Our upstream providers do not let us ask for refunds for already incurred costs. Also, our payment provider does not allow for partial refunds, and only allows us to perform a refund of your full payment, for which we would not also be refunded the original transaction's payment processing costs.
Furthermore, if you've used an affiliate or referral link, we cannot offer refunds because the affiliate could have already received a payout for the referral. If we allowed refunds that'd be easily abused; they'd be able to get the payout, then quickly refund and do that infinitely.
These would make it a loss making endeavor for us, and CleverCaptions would not be able to operate sustainably; and consequentially for these reasons, in your use of our service, you agree to withhold your right to refund.
From an accounting perspective, time balances are a liability or debt that we hold for users to redeem for service. Having that sitting on our books potentially forever without expiry is not tenable.
However, as our payment model employs a prepaid, pay as you go format and isn't a recurring subscription, you will not be automatically charged again as you consume the remaining time in your balance.